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An Authorized Service Provider call sheet, invoice and the light stripes test page printed at the time of failure. If the print head is replaced, MSI must receive the print head along with the call sheet, invoice and light stripes test page printed at the time of failure.
Should the repairs be made by an OEM technician and the print head be kept by the technician as a core return, Media Sciences, Inc. will evaluate the failure using the light stripes test page printed at the time of failure for warranty coverage. If repairs are made by other than an OEM technician, and the print head is replaced, the print head must be returned to Media Sciences for testing and evaluation to verify the failure.
The Authorized Service Provider call sheet, invoice, light stripes test page and print head, if replaced, must be received by Media Sciences, Inc within sixty (60) days for international customers, and twenty (20) days for domestic customers, from the date of the service call as stated on the Service Providers call sheet.
Media Sciences’ test laboratory will complete the failure analysis testing within forty eight hours of receipt of warranty claim form and support documentation as stated above.
To begin the claims process, a Media Sciences, Inc. warranty claim form must be initiated. Click here for a claim form or call Media Sciences, Inc. at (1-877-257-7746).
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